Intellectual Property Policy

Infringement Warning
Citizens Bank respects the intellectual property of others, and we expect all users of the Site to do the same. Allegedly infringing materials on the site may be removed or suspended at any time in accordance with the Terms of Use. Repeated infringement by a user of the Site may, in appropriate circumstances, result in a termination of the user’s access to and use of the Site or the Services.

Notification of Infringement
If you believe that any of your work has been copied or published or has otherwise been used in connection with the Site in a way that constitutes copyright infringement or is otherwise an infringement of your intellectual property rights, please provide Citizens Bank’s designated agent for notice of claims of copyright or other intellectual property infringement (the “Copyright Agent”) with the following information:

1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

2. a description of the copyrighted work or other intellectual property that you claim has been infringed;

3. a description of where the material that you claim is infringing is located on the Site, with enough detail that we may find it on the web site;

4. your address, telephone number, and email address;

5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright or intellectual property owner, its agent, or the law; and

6. a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

Citizens Bank's Copyright Agent for notice of claims of copyright or other intellectual property infringement can be reached as follows:

Copyright Agent
c/o Citizens Bank of Canada
401 - 815 West Hastings Street
Vancouver, BC V6C 1B4

Phone: 1-888-708-7800
Email: service@citizensbank.ca